Refund policy

Effective Date: August 10, 2026

Because our products are consumable food products (electrolyte drink mixes), we are unable to accept returns for health and safety reasons, and all sales are final. That said, we stand behind everything we make — if anything about your order isn't right, reach out to us at info@fizflavors.com and we will always do our best to make sure you're pleased.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or if you receive the wrong item, wrong flavor, or a missing item, contact us at info@fizflavors.com within 7 days of delivery. Your claim must include your order number and a photo of the item and its packaging that clearly shows the lot number printed on the package — claims cannot be processed without this photo. You will not need to ship anything back to us. Once your claim is confirmed, we will make it right with one of the following, at no cost to you:

A replacement of the affected item(s); or
Store credit for the purchase price of the affected item(s), including any related shipping charges.

Refunds to your original payment method may be issued in place of a replacement or store credit at our discretion.

How Replacements, Credits, and Refunds Are Issued

Replacements ship as soon as your claim is confirmed, at no charge.
Store credit is issued promptly after your claim is confirmed and can be applied to any future order on this Site.
When a refund to the original payment method is issued, please allow 5–10 business days after approval for it to appear on your statement, depending on your bank or card issuer. If more than 10 business days have passed and you have not received it, contact us at info@fizflavors.com and we will help track it down.

Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible at info@fizflavors.com. We process orders quickly, so we cannot guarantee changes after an order has been placed, but we will do our best. Orders cancelled before shipment are refunded in full to the original payment method.

Exceptions

Claims made more than 7 days after delivery are not eligible for replacement, credit, or refund.
Proof of purchase (your order number from this Site) is required, and requests must come from the purchasing account or email.
Products purchased from other retailers or marketplaces (including Amazon, TikTok Shop, or brick-and-mortar stores) are subject to that seller's refund policy and should be handled through the original place of purchase.
Original shipping charges are non-refundable except when the claim is due to our error (damaged, defective, or incorrect orders).
We reserve the right to limit or refuse claims in cases of suspected fraud or abuse of this policy, including repeated or excessive claims, claims across multiple accounts or addresses, or claims inconsistent with order history, and we may require additional photos or verification before approving any claim.

Contact Us

Questions about this Refund Policy or an existing order? We're here to help.

GWH-1 LLC dba fiz
Email: info@fizflavors.com
Mail: GWH-1 LLC dba fiz, Fort Worth, TX 76110